Membership and Engagement Specialist

Job Information

• Description:

  Position Summary: The Engagement Specialist at the Alliance for Nonprofit Impact is the first customer service point of contact for nonprofit staff, and the primary support staff for member engagement programs and resources. The Engagement Specialist is responsible for fielding inquiries, connecting members to Alliance tools and resources, and assisting with virtual and in-person events and programs. 

   

  Key Responsibilities: 

  • Serve as the first point of contact and deliver quality customer service to current and prospective Alliance members, respond quickly to membership and resource queries.
  • Provide support for Alliance partnership with the Health Equity Zone Training and Technical Assistance Program, particularly in assisting with logistics of Health Equity Zone Learning Community Days and other training initiatives, coordinating with presenters and vendors, as well as support for initiatives funded by Health Equity Zone Training and Technical Assistance Program funding.
  • Provide support for new members and answer questions about membership benefits and Alliance technology platforms like Alliance HQ, Give4GoodRI, 401Gives, and Volunteer Center.
  • Provide assistance for members in response to queries and make appropriate referrals to other relevant Alliance staff and service providers, connect members to resources, and work collaboratively with capacity-building providers. 
  • Support the Alliance Communications and Program Manager in the logistics and preparation of virtual and in-person events and training for members and contracted partners, including publicity, registration, accessible venue selection, event set up and support, and post-event communication with presenters and registrants.
  • Communicate with vendors, facilitators, speakers and service providers to coordinate preparation and arrangements.
  • Support the Communications and Program Manager and Operations Manager to keep Alliance technology platforms up to date with current program and event information, and support communications with members through the association management software platform, newsletter and social media.
  • Support the Communications and Program Manager in the development of a Resource Library for nonprofits, as well as the logistics for the expansion of pro bono office hours and Flash Consulting (one hour consults with content experts).
  • Support the Operations Manager on data management, and pulling reports and data from technology platforms to support the Alliance dashboard and internal and external reporting.
  • In partnership with Alliance team members, provide input on the development of Alliance programming in response to member inquiries and requests, to ensure the Center is responsive to the evolving needs of the sector, particularly the needs of BIPOC-led and small nonprofits.
  • Establish and foster positive relationships with United Way of Rhode Island staff and governing and advisory boards, Center members, speakers and capacity-building partners, and other stakeholders, including other nonprofit staff/board members, funders, policymakers, and community members. 
  • Represent the Alliance at events, including staffing information tables at nonprofit events to share information about the Alliance. 
  • In partnership with the Director, supervise volunteers and interns as needed. 
  • Manage other special projects and reports as needed.

   

• URL: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d1dc3040-29d9-4c2f-804d-1cf6f4ac31b8&ccId=19000101_000001&lang=en_US&jobId=556542
• Location: Providence, RI
• Starts On: March 22, 2026, 9:18 a.m.
• Salary: $40,000 to $45,000